Cloud Moonstone
Tips & Care
Remove your jewelry before engaging in activities that could cause physical
damage or sweating.
Avoid wearing your jewelry in the shower or while swimming, as moisture canharm specific types of gemstones.
Refrain from applying perfume or lotions directly onto your jewelry to prevent
chemical reactions that could degrade the plating.
Care
To maintain the durability of your jewelry, we suggest treating each piece as a valuable asset!
Jewelry made from materials other than solid gold demands additional care and attention.
Store
When your jewelry is not in use, store it in a secure, dry location to shield it from excessive
light, heat, or moisture, which can degrade the plating quality. Keep each piece stored
separately to prevent any potential damage.
I've placed an order online and would appreciate an update. Whom should
I contact for assistance?
Your order will be processed within 2-3 business days. Delivery typically
takes an additional 5-6 business days depending on your location. Once
your order ships, you will receive a tracking number via email and WhatsApp.
For urgent delivery inquiries:
please reach out to us directly via email at jewelszalak@gmail.com or
WhatsApp at +91 9929744885. Our support team is available from 11am to
7pm, Monday through Saturday. Please allow up to 24 hours for a
response; we thank you for your patience.
- Domestic shipping within India is complimentary.
International shipping is INR 1000, with an estimated delivery time of
20-30 days.
Duties and taxes for international orders are not included and must be
paid directly to the shipping agency upon entry into your country
Production timeline: All our jewelry is crafted on demand, requiring
approximately 2-3 business days for production. Custom orders may take
1-2 weeks.
Shipping internationally: Yes, we ship worldwide to wherever postal
services permit!
Requests for alternative materials: For pricing details or custom inquiries,
please contact us via phone or email.
Gift wrapping: We do gift wrapping
Questions about our online store: Should you have any queries regarding
our online store or your purchase, please direct them to our E-Commerce
and Shipping Coordinator at jewelszalak@gmail.com
If your jewelry arrives broken or damaged, we are pleased to offer a replacement within 3 days of receiving the product,
provided the damage is due to manufacturing or shipping errors.
